Shipping policy

Thank you for shopping with Ora Wellness & Aesthetics. Please review our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.

  • Processing times may be extended during holidays, promotions, product launches, severe weather events, or periods of high order volume.

  • Orders are not processed, shipped, or delivered on weekends or major holidays.

Shipping Methods

  • Shipping rates and delivery estimates are calculated at checkout.

  • Delivery times are estimates only and are not guaranteed.

  • Once a package is transferred to the shipping carrier, shipping timelines are outside of Ora Wellness & Aesthetics' control.

Shipping Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address.

  • Ora Wellness & Aesthetics is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete address information.

  • Any package returned due to an incorrect address may require additional shipping fees before reshipment.

Medical-Grade Skincare Products

  • Many of our products are medical-grade and contain active ingredients that may be sensitive to environmental conditions.

  • Customers are responsible for retrieving packages promptly upon delivery.

  • Ora Wellness & Aesthetics is not responsible for product damage, reduced effectiveness, or changes in consistency caused by exposure to heat, cold, sunlight, humidity, rain, or other environmental conditions after delivery.

Lost, Stolen, or Delayed Packages

  • Once a package is marked as shipped and accepted by the carrier, ownership and responsibility transfer to the customer.

  • Ora Wellness & Aesthetics is not responsible for:

    • Lost packages

    • Stolen packages

    • Delivery delays

    • Weather-related shipping interruptions

    • Carrier errors or misdeliveries

    • Packages marked as delivered by the carrier

Customers must contact the shipping carrier directly regarding delivery issues.

Damaged Shipments

  • If your package arrives visibly damaged, please notify us within 48 hours of delivery.

  • Photographs of the shipping box, packaging materials, shipping label, and damaged product may be required.

  • Submission of a damage claim does not guarantee a refund, replacement, or store credit.

International Shipping

  • Customers are responsible for all customs fees, duties, taxes, import restrictions, and local regulations applicable to their order.

  • Ora Wellness & Aesthetics is not responsible for shipments delayed, seized, refused, or destroyed by customs authorities.

Weather & Temperature Disclaimer

  • Certain skincare products may be exposed to varying temperatures during transit.

  • Ora Wellness & Aesthetics is not responsible for changes in texture, consistency, appearance, or effectiveness resulting from shipping conditions, weather exposure, or storage conditions after delivery.

Shipping Policy Acceptance

By placing an order through the Ora Wellness & Aesthetics online store, you acknowledge and agree to this Shipping Policy and understand that all sales are final in accordance with our Refund Policy and Terms of Service.