Terms of service

By accessing, purchasing, or using products from the Ora Wellness & Aesthetics online store, you agree to the following Terms of Service.

1. Product Information

Ora Wellness & Aesthetics offers professional and medical-grade skincare products intended for cosmetic use. Product descriptions, ingredients, benefits, and usage instructions are provided for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

2. Customer Responsibility

Customers are responsible for reviewing product ingredients and consulting with a healthcare provider if they have allergies, sensitivities, medical conditions, or concerns regarding product use.

Ora Wellness & Aesthetics is not responsible for reactions resulting from:

  • Allergies or ingredient sensitivities

  • Improper use of products

  • Failure to follow directions

  • Combining products with other skincare or medications

  • Pre-existing skin conditions

3. Orders & Payment

All orders must be paid in full before processing and shipment. We reserve the right to cancel, refuse, or limit any order at our sole discretion.

4. Shipping & Delivery

Once an order has been transferred to the shipping carrier, Ora Wellness & Aesthetics is not responsible for delays, weather-related issues, carrier errors, lost packages, theft, or delivery problems beyond our control.

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for incorrect addresses or returned packages.

5. No Refunds, Returns, or Exchanges

ALL SALES ARE FINAL.

Due to the professional and medical-grade nature of our skincare products, we do not offer refunds, returns, exchanges, store credits, replacements, or cancellations once an order has been placed or shipped.

This policy applies regardless of:

  • Product dissatisfaction

  • Allergic reactions or skin sensitivity

  • Perceived lack of results

  • Improper storage after delivery

  • Weather exposure, heat, humidity, rain, or environmental damage

  • Products arriving warm due to shipping conditions

  • Opened, unopened, partially used, or fully used products

  • Customer ordering errors

Because we cannot verify whether products have been opened, tampered with, contaminated, diluted, altered, or improperly stored after leaving our possession, returned products cannot be accepted under any circumstances.

6. Product Condition

Customers should inspect products upon delivery. Any shipping damage must be reported within 48 hours of delivery with photographs of the packaging and product.

Reporting shipping damage does not guarantee a refund, replacement, or credit and will be reviewed on a case-by-case basis.

7. Results Disclaimer

Individual results vary. Ora Wellness & Aesthetics makes no guarantees regarding specific skincare outcomes, treatment results, or product performance.

8. Limitation of Liability

To the maximum extent permitted by law, Ora Wellness & Aesthetics shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the purchase, use, misuse, or inability to use any product sold through our online store.

9. Chargebacks & Payment Disputes

By placing an order, customers agree to contact Ora Wellness & Aesthetics directly regarding any concerns before initiating a chargeback or payment dispute.

Ora Wellness & Aesthetics reserves the right to provide order records, shipping confirmations, tracking information, product descriptions, customer communications, and these Terms of Service in response to any dispute.

10. Acceptance of Terms

By purchasing products from the Ora Wellness & Aesthetics online store, you acknowledge that you have read, understood, and agreed to these Terms of Service and the No Refund Policy in its entirety.